Customer dropout from the OEM dealer network, post warranty is one of the key barriers when it comes to improving service revenue. Further upselling of services, if not done properly, creates an environment of mistrust for customers. autoTalk is an application that standardise the customer service delivery experience and vehicle health tracking for a highly personalised customer communication
AutoTalk brings everyone in the process closer, starting from car/fleet owner to the service advisor, by capturing data that is not available in the DMS.
autoTalk helps to have the next converstaion with the customer in context of the vehicle condition
There is an automated service calendar for each customer that makes available the vehicle condition report across service network. It is also available to everyone on cloud for easy and anytime access
Opportunities where autoTalk technology will transform the automotive customer experience